Outbound Contact Center Realizes High Productivity and Increased Efficiency with Cincom and IBM Smart Business

Syrex Infoservices (Syrex), with headquarters in New Delhi, is one of the foremost domestic business process outsourcers engaged in collecting funds for underprivileged children on behalf of the renowned worldwide non-government organizations. After four months of investing in a new outbound dialer solution, Syrex’s management team was prompted to search for a new integrated contact center and communication platform that could significantly increase efficiency while reducing the overall cost of deployment.

After evaluating multiple vendors, Syrex decided to invest smartly and replace its existing dialer solution with the Cincom Synchrony  Express all-in-one contact center solution on the IBM Smart Business platform.  Syrex found that the major benefit of the Synchrony advanced outbound predictive-dialing solution is its ability to reduce agents’ wait time between calls and improve call volumes by 600 more connected calls per hour per business unit as compared to the competitive dialer product.

Read the Syrex Infoservices Case Study