Cincom Anti-Spam Policy

What is spam?

Spam is unsolicited e-mail, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals or newsgroups. In short, spam is “junk e-mail.”

As defined by H.R. 3113 and reported by the Subcommittee on Telecommunications, Trade and Consumer Protection, unsolicited e-mail refers to any electronic message that:

  • advertises a product or service for profit,
  • is sent for other commercial purposes,
  • is sent to a recipient with whom the initiator does not have an existing business relationship or
  • invites the recipient to view content on an internet website that is operated for a commercial purpose.

Cincom recognizes an e-mail as “spam” if:

  • the recipient is unable to easily unsubscribe from the e-mail list,
  • the transmission contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing or
  • in the opinion of the recipient, the transmission and reception of the message appears to give a disproportionate benefit to the sender.

What is opt-in vs. opt-out e-mail?

Opt-in e-mail is a web marketing term for promotional e-mail that recipients have previously requested by signing up via a website or special ad banner. Typically, web users are invited to sign up for promotional information about one or more product or service categories. Those who sign up have thus “opted in.”

Opt-out e-mail is a web marketing term for promotional e-mail that recipients have not previously requested by signing up. However, for Cincom e-mail distributions, the contact’s e-mail address must have been provided to Cincom Systems, Inc. by that individual via a Cincom website, conference or trade show. Individuals who have willingly given Cincom their contact information via these methods are automatically added to e-mail distribution lists that benefit that individual. Although the individual is added to the e-mail distribution list on the concept of opt-out, the individual is ALWAYS given the opportunity to easily unsubscribe—without being hassled.

What is Cincom doing to become “anti-spam?

Cincom hopes that individuals find its e-mail communications informative and helpful. However, Cincom respects the recipient’s wishes for either receiving or not receiving e-mail communications from us. Therefore, Cincom has adopted the following as procedures for all of its e-mail distribution communications:

  1. Valid addressing – The e-mail communication will be sent to a single recipient with the intention of it being received by only one individual. The sender address will be a valid Cincom e-mail address that is monitored by a Cincom employee. Therefore the sender address can also be sent e-mail.
  2. Valid headers/subjects– The e-mail communication will always have a header or subject that is appropriate and true to the content provided in the communication. The header or subject will not be used inappropriately or give a disproportionate benefit to the sender.
  3. Valid contact information – Any contact information in the e-mail communication will be real and relevant to Cincom Systems, Inc.
  4. Valid subscribe/unsubscribe service – The e-mail communication will always have the “Cincom Subscription” information at the end. Cincom’s website will always provide information on how to subscribe or unsubscribe to any of its e-mail distribution lists (see this page). The process to subscribe and unsubscribe is simple, real and requires only a few seconds. Cincom also has a strict privacy policy posted on all of its websites, which addresses the fact that information collected by Cincom Systems, Inc. is not sold, but used internally for marketing and telemarketing campaigns.
  5. Relevant and beneficial information for the recipient – Cincom attempts to provide honest information about our company, solutions, products, services or other information that we feel will be in some way relevant and beneficial to the recipient.
  6. Mindfulness and compliance with company policies – Cincom’s e-mail distributions will be mindful and in compliance with its current Privacy Policy as well as its Anti-Spam Policy, which is in compliance with current international privacy-policy requirements.

Dated: 10.01.2007

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