Cincom Synchrony helps contact centres deliver outstanding customer service and sales experiences by:
- Proactively managing and synchronising interactions and transactions across all channels
- Simulateneously equipping agents with just the right knowledge and resources for fast, accurate and personalised responses
By delivering a contact – a phone call, email, chat or fax along with all of the pertinent information needed to communicate in a single unified desktop, your agents can immediately interact with your customers at a more meaningful and personal level. The results? Greater customer loyalty, operational efficiency and ultimately profitability.
Cincom Synchrony delivers these robust capabilities:
- Multi-channel inbound and outbound contact centre
- A unified agent desktop – 360 customer view
- Advanced analystical reporting
- Hosted and on-premise delivery options
